Terms and Conditions

Same Day Delivery
We offer same-day delivery for orders placed before 12:00 pm across the Adelaide CBD and metropolitan area, from Monday - Saturday. Orders placed after this time may not be guaranteed for same-day delivery, but we’ll do our best to accommodate your preferred delivery date. If we’re unable to deliver on the selected date, the delivery will be moved to the next available day. Please note, The Flower Co. reserves the right to use third-party courier services if necessary for any deliveries.

Substitution Policy
Please note that the images on our site are for reference only and may not exactly reflect the final product. We reserve the right to make reasonable substitutions based on the availability of specific flowers and colours. We’ll do our best to match the shape, size, and style of the arrangement as described in your order, but substitutions may be necessary to ensure the delivery is completed on time. If a particular flower or colour is unavailable within the required delivery timeframe, we will make thoughtful substitutions to maintain the overall look and feel of the arrangement.

Fees and Charges
Delivery fees will be calculated at checkout based on your suburb. Each area may have a different fee depending on its distance from The Flower Co. All prices displayed on the website will be added to your cart, with delivery costs added at the end of the checkout process. You’ll only pay the total amount specified in your cart.

Unsuccessful Deliveries
At The Flower Co., we strive to complete every delivery. If for any reason we’re unable to deliver your order, we will contact the numbers provided on the order form to discuss the next steps.

If there is no response within five minutes, the courier will proceed, and you’ll have the following options:

  • Pick up the order from our Golden Grove store, or
  • Arrange a new delivery, which will incur an additional delivery fee.

Some reasons a delivery may be unsuccessful include:

  • The recipient refuses to accept the flowers
  • The address provided is incorrect
  • The location is locked, and no one is home
  • Strict building security prevents the delivery
  • The business address is closed

Please ensure that all details such as contact numbers and delivery information are correct, as The Flower Co. cannot be held liable for failed deliveries due to incorrect information. Additional fees may apply for re-delivery.

By placing an order with us, you confirm that you’ve read and agreed to our terms and conditions.

Recipient "Not at Home"
If the recipient is not home to receive their flowers, The Flower Co. will leave the order in a safe location. However, we cannot be held responsible for the flowers once they’ve been delivered. If any issues arise, please contact us immediately at 0467 153 233.

If the delivery location is locked and no one is home, we will contact both the sender and recipient to discuss the next steps. If we are unable to reach either party, we may decide to return the flowers to our shop. Please note, additional delivery fees may apply if a redelivery is necessary. Alternatively, the recipient or sender may be required to collect the flowers from our store if no redelivery is arranged.

Privacy Policy
At The Flower Co., we are committed to protecting your personal information. We ensure data is handled with integrity and in line with our privacy guidelines, maintaining accuracy, security, and transparency.

Sender Anonymity and Disclosure
If the sender wishes to remain anonymous, we will not include their name on the order. However, if the recipient inquires, we are obligated to disclose the sender's name.

Cancellations
We are unable to cancel orders that have already been delivered. If the request is made before the courier leaves with the order, we may be able to cancel it. Please note, if the courier has already left, a delivery fee may apply for a re-delivery.

Customer Satisfaction
At The Flower Co., we go the extra mile to ensure our customers receive the best products and value. While we perform thorough quality checks, there may be rare instances where the product doesn’t meet expectations.

If this happens, we’re committed to resolving any legitimate concerns. Please email a photo of the product to theflower.co.seasons@gmail.com within 48 hours of delivery so we can investigate the issue. Your feedback is important to us, and we will use it to improve our products and services.

For urgent matters, feel free to call us at 0467 153 233. However, without a photo within 48 hours, we may not be able to offer a full range of solutions.

Thank you for your understanding and support!

Dog Safety Policy
At The Flower Co., we adore dogs of all sizes. However, even the friendliest dog can become protective of their space and loved ones. For this reason, if our couriers feel unsafe attempting a delivery due to an unsecured dog at the location, we may not be able to complete the delivery as planned.

In such cases, we will contact you to arrange an alternative delivery time or location.

Refunds
Your satisfaction is important to us. If you feel our service didn’t meet your expectations, we are more than happy to discuss a refund or offer other solutions. Please reach out to The Flower Co. via email at theflower.co.seasons@gmail.com or call us at0467 153 233, and we’ll work with you to find the best resolution. We can also offer alternatives, such as resending the flowers or providing another gift of equal value.

Disclaimer
By accessing, browsing, or using our website, you agree to the terms, conditions, and disclaimers outlined. When you purchase any items advertised on our site, you acknowledge and agree to be bound by these Terms and Conditions. The Flower Co. reserves the right to update or amend these Terms and Conditions at any time, and any changes will take effect immediately. Continued use of this website following any amendments indicates your acceptance of the revised Terms and Conditions.